Read and Reply

The inbox is where conversations happen. Leads who reply to campaigns, accept connections, or message you directly all appear here — organized and linked to their campaign context.

Navigate conversations

The inbox has a two-panel layout:

• Left panel — conversation list with lead name, last message preview, timestamp, and labels
• Right panel — full message thread for the selected conversation

Filter conversations

Use the tabs at the top to filter:

• All — every conversation
• Unread — conversations with unread messages
• Focused — conversations you've pinned for attention
• Starred — bookmarked conversations
• Archive — conversations you've archived

You can also filter by label, LinkedIn account, or search by name and message content.

Reply to a message

1. Select a conversation from the left panel.
2. Type your response in the message composer at the bottom of the right panel.
3. Press Enter or click Send.

The message is sent from the LinkedIn account associated with that conversation.

Use a snippet

For common responses, use saved snippets:

1. Click the Snippet icon in the message composer.
2. Search for a snippet by name or browse the list.
3. Click a snippet to insert its text into the composer.
4. Edit if needed, then send.

See Snippets to create and manage your templates.

Campaign context

When a conversation originated from a campaign, you'll see a campaign badge on the conversation. Click it to see:

• Which campaign triggered the outreach
• The lead's current position in the sequence
• The sender account that initiated the conversation

This gives you full context without leaving the inbox.

Reply classification

Obert's AI automatically classifies inbound replies:

Classifications appear as badges on conversations. They're generated automatically but you can override them manually by clicking the badge and selecting a different classification.

Manage conversations

Archive — right-click a conversation and select Archive, or use the archive button. Archived conversations move to the Archive tab and stop appearing in your main view.

Star — click the star icon to bookmark important conversations for quick access.

Label — click the label icon to apply one or more custom labels. Labels help you categorize conversations by deal stage, priority, or any system that works for your team.