Inbox
Reply classification
How Obert labels a reply, and how to change that label.
When a reply comes in, Obert reads it and applies one of the labels on Labels. The label's Action is what happens to the lead after that.
| Label | When it applies |
|---|---|
| Interested | The person asks about the product, requests a meeting or demo, or engages with the outreach |
| Maybe | The reply is ambiguous, asks questions without committing, or suggests talking later |
| Not Interested | The person declines or is clearly not interested |
| Out of Office | An out-of-office reply, vacation notice, or other temporary unavailability |
| Wrong Person | They say they are not the right contact, or point you to someone else |
| Do Not Contact | They ask you to stop, unsubscribe, or the reply is hostile |
Out of Office is set to Defer until back. Do Not Contact is set to Unsubscribe. The other four are No action, so the reply is labeled and left for you. Change any of these from the Action column on the label.
A sparkle on the badge means AI classified from reply.
Change a classification
- Open Inbox.
- Click the classification badge on the conversation.
- Choose a different label.
Re-classify on the conversation's right-click menu runs classification again.